Shipping policy

 

We ship out orders as fast as we possibly can! From the time you place your order to the time you receive a tracking number, we're hard at work getting your order fulfilled.

• We ship from multiple locations, meaning your order may be split into separate shipments.
  
  
• Generally, orders placed Monday-Friday before 2:00 PM Pacific Time will ship out same-day when being fulfilled from our Bellingham, WA headquarters. We also fulfill orders from Reno, NV, and items coming from Reno and ordered before 8:00 AM Pacific Time will ship out same-day. Items from Reno, NV ship next business day after 8:00 AM PST.
  
  
• We are open Monday through Friday and do not ship orders on weekends since shipping carriers do not pick up or move packages on weekends. Orders placed between Friday at 2:00 PM Pacific Time and Sunday night at 12:00 AM PT will ship out on the next business day.
  
  
• During holiday times, or if we're experiencing higher than usual traffic, though highly unlikely, orders may be shipped out within 1-3 business days.
  
  
• You will receive a tracking number for your shipment as soon as we box up your order and slap a label on it.

• The Lost Co ships with USPS or FedEx in most situations. If you would like to make special shipping instructions, please call us before placing your order to arrange that.
  
  
• Do we ship internationally? Yes we do ship most brands globally! We have affordable international shipping rates for international shipments. We recommend FedEx International Economy for the best "bang for your buck" international shipping option. However, certain brands do not allow international shipping from any dealer.
  
  
• INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY AND ALL IMPORT DUTY FEES. We do use the proper tariff codes for international orders, but we can not guarantee any final duties and/or fees you are charged from your country's import process. There is nothing we can do about those, and they are completely up to your government's import laws. We will not change invoice pricing or send parts as a "gift" so that you do not experience import fees. This is against the law and something that we will absolutely not do, no matter the situation. 
  

• We reserve the right to modify shipping expenses in special circumstances. We reserve the right to deny and refund an order if you are outside of our general shipping area for free shipping.