Please review the following information before returning your order!
Items must meet the following criteria to be eligible for return:
- Returns are only accepted within 45 days of when your order was placed.
- We accept returns on items that have not been installed, modified, or used. Components that have been installed but not ridden will have signs of use. This includes but is not limited to coil springs and dropper posts that have been tested for fitment without riding.
- Include all original packaging materials, such as supporting items like tags, protecrive covers, etc.
- Print and fill out the Return Form and include it in the box. This allows us to process your return efficiently when it arrives.
- You must package the item securely. We recommend reusing the packaging material you received your order in. Damages during shipping are largely avoidable with good packaging techniques. Do not slap a shipping label directly on the item you are returning!
- Please write your original order number on the outside of the box so we can process your return quickly.
- Ship the item back to us. We do not have a preference in shipping carriers, as long as the package arrives here safely. We currently do not supply shipping labels for returns.
The Lost Co - Returns
2106 Pacific St. Ste. 102
Bellingham, WA 98226
If the item has been installed or used, if the package is missing original materials, or if the product box's quality has been reduced, then the item will not be eligible for a refund. At our discretion, some items may be accepted with a restocking fee, since that item cannot be resold as new. If an item is returned to us with damage or use, we cannot refund the original purchase amount. However, please contact us if you suspect this is a warranty issue.
If you have any questions on fitment of parts, clothing, or anything we sell, please reach out to us prior to your purchase. We are more than happy to help you get the right item and (hopefully) avoid a return. We have real bicycle riding humans here in the shop that know a ton about mountain bikes, and we'd be absolutely stoked to get you exactly what you need.
If you still have questions about returns, please read our Returns FAQ below!
Clothing, Gloves, Pads, Etc
If you're purchasing things you wear, please try it on and wear it around the house, but please leave the tags on until you are positive you want to keep it.
Mounting Hardware, Dropper Posts
If you are not sure if your mounting hardware or dropper post will fit you or your bike, please reach out to us and we will make sure you get the right fit the first time.
Coil Spring
If the coil has been installed on the shock, we may not be able to accept it as a return. In the event that we cannot accept it as a return, you may be subject to a restocking fee*. Before purchasing your coil, we can help you ensure you find the right one for you and your bike. Please watch this video here as we go into detail on how to choose the correct one. If you still have questions, please contact us.
Custom Parts
We do not accept returns on our custom built wheels, or any other part that we have modified to fit your customization needs. This includes rear shocks that we have customized the stroke, etc.
Exchanges
We do not currently offer exchanges. We recommend returning the original item and purchasing your preferred item separately. That way you don't need to wait for us to receive the original item before exchanging it for a new item.
Return Labels
Customers are responsible for providing their own return label for any items being returned. The Lost Co does not provide return shipping labels.
International Returns and Exchanges
The Lost Co is unable to process refunds or exchanges for international orders. Refunds and exchanges are effected by shipping costs, duties and taxes resulting in a sub-par and experience. For these reasons all international sales are final.
*Restocking Fee
Items that have been mounted on your bike, even if they have not been ridden, will be subject to a restocking fee. Even just mounting a shock, coil spring, dropper post, etc will leave signs of use, even if it has not been ridden. In this case, we won't be able to sell it as new.